• Why is win 95/98 so slow to log in?

• Why can't Win95 "negotiate a compatible set of network protocols"?

• Why can't I connect at V.90 speeds?

• What are the dial-up DNS server IP's?

• How come I can’t connect?

• It says I am connected… but nothing pops up. What do i do?

• How do I disconnect?

• What are your news server settings?

Why is win 95/98 so slow to log in?

Some Win95 users seem to have very slow logon times, as long as two or three minutes. The symptom is that Windows 95 will dial the number, successfully verify username and password, and then seem to hang for a very long time at the 'Logging on to Network' phase before completing the connection. The cause is Win95 is attempting to negotiate a connection with several network clients and protocols that are enabled by default for Dial-Up Networking. However, for use with Internet Service Providers, no network clients and protocols are required except the standard Internet TCP/IP protocol. The presence of unneeded network clients is normally harmless and the only effect is to slow down the login process as Win95 has to negotiate each of the network clients and protocols.

Since Internet Service Providers only support the TCP/IP protocol, we suggest disabling Win95's attempt to negotiate these network clients and protocols. To do so, open the "Dial-Up Networking" window in the "My Computer" folder, RIGHT click on the connection icon then select "Properties". In the properties configuration window that appears click the "Server Type" button and make certain that the "Log on to network", "NetBEUI" and "IPX/SPX Compatible" boxes are NOT checked. Click OK to save any changes required and close the properties configuration window. Your login should now take only a few seconds.

Your connection may have only recently began exhibiting the 'Win95 slow logon' problem. We are not sure what affects the normal negotiation timeout process. There are several different references to favors of the problem in the Microsoft technical support knowledge base. Our guess is that variable timing delays (called 'race' conditions) introduced by a particular computer configuration, modem type, connection data rate, telephone line quality and load on our communications servers can all play a part Finally, you may have installed software or otherwise inadvertently changed your Win95 configuration to cause additional unneeded network clients or protocols to be loaded

Why can't Win95 "negotiate a compatible set of network protocols"?

We have observed that a small number of Win95 users seem to have occasional problems connecting. The symptom is that Windows 95 will dial the number, successfully login and then immediately fail during the PPP negotiation phase with a message similar to: "Dial up networking could not negotiate a compatible set of network protocols you specified in the server type setting". Often rebooting the computer can clear the problem. Sometimes doing nothing but waiting a few minutes and then redialing will cause the problem to disappear. For some users, they must remove and then add back the "TCP/IP" networking protocol to clear the problem.

The primary cause for difficulty seems to be related to the NetBEUI, IPX/SPX, and TCP/IP protocols are used by default for a Dial-Up Networking "connectoid". (Hey, we don't name these things... "connected" is Microsoft's name for the Dialup Networking configuration that you created to connect).

However, for use with Internet Service Providers, nothing should be bound to the Dial-Up Networking Adapter but the standard Internet TCP/IP protocol. Something will occasionally cause Win95 to bind other protocols to the adapter as well. This is normally harmless and the only effect is to slow down the login process as Win95 has to timeout on the unsupported protocols. Apparently, occasionally this process fails and the error message "Dial up networking could not negotiate a compatible set of network protocols you specified in the server type setting" error appears.

We are not sure what causes the normal timeout process to fail. Our guess is that variable timing delays (called 'race' conditions) introduced by a particular computer configuration, modem type, connection data rate, telephone line quality and load on our communications servers can all play a part.

Since Internet Service Providers only support the TCP/IP protocol, we suggest removing the NetBEUI and IPX/SPX protocols so that Dial-Up Networking cannot un-intentionally bind to them.

To change your Win95 settings to be compatible with Internet Service providers, make certain the NetBEUI and IPX/SPX protocols from the Control Panel folder - Network section have been removed. We also suggest the additional step of removing the Microsoft TCP/IP protocol, even though it will be added again later.

Once the protocols have been removed, restart Win95 and follow our instructions for configuring Win95 to connect. When configuration is complete open the "Dial-Up Networking" window, right click on the connection icon then select "Properties". In the properties configuration window that appears click the "Server Type" button and make certain that the "Log on to network", "NetBEUI" and "IPX/SPX Compatible" boxes are NOT checked.

If the "Dial up networking could not negotiate a compatible set of network protocols you specified in the server type setting" error continues to appear, examine your modem type setting in the modems icon of the control panel. The error may occur if Windows 95 was unable to correctly identify your modem brand and model or it was otherwise set incorrectly.

We suggest contacting the manufacturer of the modem for advice on how best to configure Win95 and the modem to interoperate. If unable to contact the manufacturer or you don't know who the manufacturer of the modem is, we have had good luck with just setting the modem type to be one of the appropriate "(Standard Modem Types)" choices in the modems icon of the control panel.

Why can't I connect at V.90 speeds?

Even though all our locations support V.90, this does not guarantee that you will get V.90 speeds. Connection speeds are dependent on many things including:

1) Phone line quality. check your phone line to see if it qualifies for V.90 speeds at: http://www.3com.com/56k/need4_56k/linetest.html.

2) Modem compatibility. The better the modem the better chance that your equipment and the ISP's will connect reliably and without failures. That's what you get for you users that spend $20-$50 on a modem, don't complain, you asked for it.

3) Modem Firmware. DO you have an X2 modem made by US-Robotics. Well, try upgrading it to V.90, this should be the fix.

4) Operating system. Yes this does matter. If you have windows 95, you will want to upgrade your DUN to 1.3 off the Microsoft website.

Those are just a few things that determine your connection speed, others include: distance of the POP that you are dialing into, computer hardware (old 386's, ahhhh!), modem drivers (update them!!), etc.

What are the dial-up DNS server IP's?

How come I can’t connect?

Make sure you are putting in your full username when you connect. Example usernames: atc1000@usa, atc1111@surf.net, atc1112@pop.net, or atc1102@world.net

It says I am connected… but nothing pops up. What do i do?

After connecting, you must start the Internet application of your choice, e.g. Internet Explorer for your web browser.

How do I disconnect?

Right click on the icon in the bottom right corner of your screen (Looks like 2 computer monitors) and hit disconnect.

What are your news server settings?

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